Quite often managers will receive a message from their manager or a customer, and they think it’s a good idea to copy all of their team into the message.
For example, maybe your manager has just sent you a congratulations message, based on what your team is achieved recently. Or, a customer might be sending you an email praising your team’s performance or expressing their frustration at something that happened recently.
If you decide to pass on or copy these messages to your team, also make sure you include some of your own context with the message.
The worst thing a manager can do is simply forward an email or a piece of correspondence to his or her team members, expecting them to interpret the message and make sense of it.
Next time you think forwarding an email or a message from a customer, colleague or manager would be something that would benefit your team members, or they should know about, include a paragraph at the start of your email with some context. This way, when your team read the message that has a clearer picture as to what the correspondence is really all about.
Good leaders communicate well and don’t leave it up to their people to try and interpret what they’re really saying.